Your satisfaction is our ultimate goal. If you have any questions, please contact our Customer Services group. We are available from 10am - 6pm Eastern Standard Time, Monday through Saturday to help you with your questions.
Customer Services Telephone: +1 212 717 8183
Mail: Fleurisse & Léon
905 Madison Avenue
New York, NY 10021
Placing an order at Fleurisse & Léon is easy. Simply follow the steps below:1. Add an item to your shopping bag by clicking one of the "Add to Shopping Bag" buttons on the item's product detail page.2. When you proceed to checkout, you will be shown your shopping bag for review. Click on "Proceed to Checkout."3. Follow the instructions as you proceed through the steps until your order has been confirmed. You'll know this when we say “Thank You” and give you an order number. 4. You will receive two e-mails following the placement of your order. The first will confirm again that your order was received; the second will confirm that your order was shipped and will provide you with a UPS tracking number that you can use to determine the status of your package.Please note: It is the policy of Fleurisse to process all orders in an expeditious, yet responsible manner. Occasionally, an order may be placed on hold for a variety of reasons. Once an order has been placed on hold, Fleurisse will contact the customer in question within one (1) business day in order to verify all necessary information and complete the order process. Once the customer has been contacted, Fleurisse reserves the right to cancel the order after five (5) business days if no response is received.
You may add or cancel any item from your order. Please call a Customer Services Associate at +1 212 717 8183
Please keep in mind that orders usually enter the packing process soon after your order is placed.
Wish Lists allow you to save the items that you're thinking about buying. They will remain in your Wish List as long as they are available on our site. To purchase the items, simply move them to your Shopping Bag and proceed to Checkout. You can place as many items as you want in your Wish List.
To add an item to your Wish List, click the "Wish List" link on any product page. You can manage your Wish List in the My Account section.
Your Wish list is NOT the same as your Shopping Bag. If you decide to purchase an item in your Wish List, you must move it from your Wish List to your Shopping Bag before you can complete your order.
Please note that having an item in your wish list does NOT put that item on hold and is NOT a guarantee that that item is in stock. In order to verify whether or not an item is in stock, please move that item to your Shopping Bag.
We accept Visa, MasterCard and American Express credit cards.
Important information about payment:For your utmost security our credit card payment process uses transaction-unique encryption for transaction authentication. Your credit card information is encrypted and transmitted safely over the Internet using Secure Sockets Layer (SSL) technology. We use the Authorize.Net Payment Gateway, which provides the complex infrastructure and security necessary to ensure fast, reliable and secure transmission of transaction data. Authorize.Net manages the routing of transactions just like a traditional credit card swipe machine you find in the physical retail world. Your billing address must exactly match the address on file with your credit card company.
Sending a gift from Fleurisse & Léon is a wonderful way to show someone special your appreciation. If you'd like to send the gift directly from us, we've made it easy when picking out that perfect present.
In step 4 of the checkout process, you will be asked if any items in your order are gifts. Should you choose this option, the items will be beautifully gift wrapped.
You may also include a personalized, hand-written note to your order.
Your gift will arrive beautifully presented in our sleek, signature gift box with beautiful ribbon tied in a bow. If desired, your personal message will be handwritten on the attached gift card.
4. Your Account
Registering takes just a few minutes, and will save you lots of time on your future visits and access enhanced features on the website:
If you want to register now,Fast Checkout
Fast Checkout is the fastest, easiest way to place your orders at Fleurisse & Léon. You can place an order to any address you've shipped to before and we will automatically reference your account for shipping and billing information. For your convenience and security, you will be asked to review your order a last time before submitting it for authorization and fulfillment.View / Change Account Information
To view or change your existing account information, please click on My Account. From this page, you can edit your saved account information. Please be sure to click "Submit" when you have finished.Forgotten Password
If you ever have trouble remembering your password, we will email it to you. Please .
To view or change your existing account information or password, please click on My Account. From this page, you can edit your saved account information. Please be sure to click "Save" when you have finished.Security