Policies, Options & Rates
Shipping in the continental United States incurs a UPS flat fee of $15.00. Please note that we do not ship to PO Box or APO/FPO addresses at this time.
You'll receive your order within 3 to 8 business days for UPS ground delivery once your order has been confirmed and shipped (not valid on international orders or on orders to Alaska, Hawaii and Puerto Rico).
Second-Day delivery is available for a charge of $45. Rushed orders are prioritized and sent out as quickly as possible the day of the order or latest the following business day.
A signature may be required on orders of $1,000.00 or more.
Orders to Alaska, Hawaii and Puerto Rico will be shipped using secure and insured delivery from the US Postal Service. You should receive your order within 6 to 10 business days once your order has been confirmed and shipped.
Fleurisse & Léon ships internationally to a variety of countries at a flat fee of $25. The list is available in the dropdown menu at Checkout. If you do not see your country, please email us at firstname.lastname@example.org.
We ship internationally using secure and insured delivery from the US Postal Service. You should receive your order within 6 to 10 business days once your order has been confirmed and shipped. Please note that due to paperwork and credit card security checks, it may take up to 5 business days for your item to ship. If you would like us to use a faster delivery service, please email us or call us at +1 212 717 8183
Please be sure that an adult is available to receive the package at the delivery address as a signature may be required at delivery.
All duties and taxes are the recipient's obligation. The recipient will be required to pay the duty or VAT upon delivery. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT. If you have any questions please email usfor more details.
You will receive two e-mails following the placement of your order:
1. The first confirms that your order was received 2. The second confirms the shipment and will include an order tracking number If you have not received the first email within 24 hours of placing your order, please contact one of our Customer Services Associates at +1 212 717 8183 If you have an account with us, sign-in to My Account > My Orders and follow the progress of your orders in real-time.
Changing or Cancelling Your Order
You may add or cancel any item from your order. Please call a Customer Services Associate at +1 212 717 8183 Please keep in mind that orders usually enter the packing process soon after your order is placed.
Tracking Your Order (Does not apply to orders sent via the US Postal Service)
You will receive a shipment tracking number with your shipment confirmation e-mail. You will be able to find the shipping status of any order by going to www.UPS.com and entering the tracking number pertaining to your order. You may also contact us at +1 212 717 8183 for assistance.
Fleurisse & Léon proudly stands behind the products we offer our customers. If for any reason you are dissatisfied with any full priced item, we will gladly accept it provided we receive it within 20 calendar days of the item's shipment date and refund you for the original purchase price, minus the shipping charge, according to our Return/Exchange Instructions. After 20 days the sale is final and cannot be returned nor exchanged.